Alerts

Family Savings CU members have reported receiving text messages from a phone number asking them to confirm a VISA transaction. Once the member answers the message with a yes or no response, they send one saying we have blocked their card and will call. 

 

Please remember:

If fraud is suspected on your Family Savings VISA debit or VISA credit card, you may receive a text message from #23618 which will include the last 4 digits of your card and details of the transaction. You will be asked if the charge is fraudulent or not. You will be asked to text back YES, NO or STOP (to opt-out).

Only members who have their MOBILE numbers on file will be texted. If no mobile number is on file or VISA gets no response to the text message from the member, an automated phone call will be sent with the same information. The automated phone message will ask you to answer 2 multiple choice questions to verify your identity.

If your alert is ever in question, please call the number on the back of your card or the VISA after hours number 1-844-834-8560.

 

• The Anniston Branch will continue serving members and conducting business as usual.

Are our accounts still open?

• Yes! Absolutely! Your account with Family Savings is safe and secure. Even if you leave your current employer, you will still have an active account with Family Savings.

Can we use another credit union located in Oxford or Anniston to conduct in-person transactions?

• Yes! Family Savings Credit Union is part of the Co-Op Shared Branching Network. The closest Co-Op Shared Branch locations are Emblem (formerly Alabama Teachers Credit Union) in Anniston. 2020 US Hwy 78 East or 230 US Hwy 431 N. Please be sure to have an unexpired photo ID and your FSCU account number.

Are there free ATMs we can use?

• Yes! Part of the Co-Op network includes surcharge free ATMs. Family Savings CU members will not incur a fee when using a Co-Op ATM. These are located at Publix and AOD Credit Union. Please note that if a member uses an ATM outside the network, there may be a fee charged by that financial institution. Family Savings will not charge you a fee.

How do we make loan payments if we can’t do it in person at the branch?

• Members may make loan payments by:

1. Transfer funds from your Family Savings CU account to the Family Savings CU loan via mobile app or online banking or by calling our call center at 256-543-9530 or 888-311-3728.
2. If paying from another financial institution using a card or an echeck, members may use the online payment portal on the Family Savings CU website or by calling 256-543-9530 or 888-311-3728 and ask to make your loan payment from another financial institution. There may be an $8 fee for a one-time payment. You may waive the fee if you set up a recurring transaction via online.
3. You may make payments to your loan at any Co-Op Shared Branch location. The closest to Anniston are Emblem CU (formerly Alabama Teachers Credit Union) at 2020 US Hwy 78 East or 230 US Hwy 431 N.
4. You may mail any payments to Family Savings CU, 711 E Meighan Blvd., Gadsden, AL 35903.

What should I do if I can’t make a payment by the due date?

• Members should call our Account Solutions department with any questions about loan payments. The Account Solutions number is 256-543-9530 or 888-311-3728. Press 6

Does Family Savings CU offer any type of free financial counseling?

• Yes! We have employees on staff the can review your credit report to help you in times of need or whenever you need a little help making credit decisions. Contact us at 888-311-3728 to speak to someone about an appointment for a credit review or simply stop into one of our branch locations.
• Yes! We also offer a free credit counseling solution called GreenPath Financial Wellness. This is a FREE service for all members of Family Savings CU. They can review your credit, help set up your budget, help you develop a savings plan, give housing advise from a HUD certified specialist, and more. Their number is 877-337-3399. Their hours are: Monday-Thursday 7:00 am – 9:00 pm Central, Friday 7:00 am – 7:00 pm Central, Saturday8:00 am – 5:00 pm Central. GreenPath also offers debt management plans for a small fee. https://www.greenpath.com