Lost Card

Lost or Stolen ATM/Debit Cards

If you have a lost or stolen Family Savings ATM/Debit card, you may do one of the following immediately:

• Contact Family Savings Debit Card Department at 256-543-9530 or 888-311-3728
  
• Use NetTeller online account access to block your card. Simply login using your online credentials and click settings. Choose ATM/Debit Card. You may block one or more of your cards using this method. 
  
• Contact 1-844-484-0049

After business hours:

• Call 1-844-484-0049
  
• Call 256-543-9530 and follow the prompts to block the lost debit card by phone.

A replacement ATM/Debit Card may be obtained by visiting your nearest Family Savings branch office during normal operating hours.

Lost or Stolen Visa Credit Cards

If you have a lost or stolen VISA Credit Card, call 844-484-0049 immediately.

If you are using a screen reader and are having problems using this website, please call 888-311-3728 for assistance.